Privacy Policy

We are the owner of the content on and operator of the website its associated sites and microsites accessed through the aforementioned website (each a “Site“ and collectively the “Sites“) (“Phoenix“, “we“ or “us“). Please be advised that Phoenix is not responsible for hyperlinks to other sites or content on the internet which are owned or operated by third parties. The linked site or content is not under our control and Phoenix is not responsible for any errors, omissions, delays, defamation, libel, lies, pornography, obscene content, inaccuracies or other material contained in the content, or consequences of accessing any related website.

Privacy Statement

Protecting your privacy is very important to Phoenix. We value your privacy and we are committed to the protection of personal information which you may provide. We designed this Privacy Policy to make clear to you how we may collect and use your personal information. “Personal information” means any information that can be used to personally identify you (this does not include any information that has been aggregated or made anonymous) and as interpreted under Regulation of Minister of Communication and Information Technology No. 20 of 2016 on Personal Data Protection within Electronic System (hereinafter referred to as “Regulation 20/2016”). Information contained herein has been prepared in accordance and in compliance with the applicable laws and is for the exclusive use of Phoenix and its affiliates and/or its assigns.

Your Acceptance and Approval

You are required to read our Privacy Policy from time to time. By accessing or using our services or products as well as our Website, it shall be considered as your approval and acceptance to our Privacy Policy, thus, you agree to be bound under each provision stated in our Privacy Policy. If you do not agree with any term or provision in this Privacy Policy, please do not use our services or products as well as our Website. By delivering a notification to your email, we reserve our rights to revise and/or update our Privacy Policy from time to time and you agree to be bound by such revised and/or updated Privacy Policy. Your acceptance and approval of this Privacy Policy will also relate to the provisions stated under the Terms of Use and it shall deem and constitute as inseparable and one single agreement that governs our right and obligations to you.

Collection of Your Personal Information

We collect and manage your personal information as part of our identity verification process, or when you submit a data of attendance. We may collect but are not limited to collecting the following:

  1. Basic user information, such as your full name, email address, permanent and resident address, phone number, birth date, age, employment information;
  2. Face Data: We may collect and process face data, such as facial features and expressions, when you use features that require access to your device's camera. This face data is used solely for the purpose of providing specific functionalities within the App and is not stored or used for any other purposes without your explicit consent;
  3. Location Data: Our App may collect and process location data, including GPS coordinates and other location-related information, for the purpose of providing specific functionalities within the App and is not stored or used for any other purposes without your explicit consent;
  4. Information attached to you while you are accessing our Site;
  5. Any information on the computers, phones or other devices where you installed our application or access our services, which will depend on the permissions you’ve granted;
  6. Any information collected by cookies, web beacon as well as general log information;
We shall be entitled, from time to time, to conduct a verification towards the personal information that you have provided to us, by sending a verification mail, e-mail, or requiring you to submit supporting documentation, or any manner whatsoever, as necessary. You hereby agree that your Personal Information may be disclosed to the following:

Data from Mobile Device Settings

We collect information that you allow us to receive such as access to your camera or photos, videos, voice messages, files and location to provide features of our services.

Use of Information

At Phoenix, we use information about you to provide, maintain, and improve our services and to deliver the information and support your request, including receipts, alerts, and support and administrative messages. We may use the information we collect to the following activities:

  1. Send you news and information about our services and to communicate with you about products, services, promotions, and updates offered by us and select partners;
  2. Improve our products, services or Site and fulfilling your requests;
  3. Maintain internal records;
  4. Respond to your questions and comments, to provide you with access to our products or services and to communicate with you about our products or services;
  5. Investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the rules or policies of a Site, or the rights of third parties; or to investigate any suspected conduct which we deem improper;
  6. For our internal purposes such as auditing, analysis, and research to improve our products, services and customer communications;
  7. For disclosures required by law, regulation, or court order; and
  8. For the purpose of or in connection with legal proceedings or necessary for establishing, defending, or exercising legal rights.
We may use information about you to improve, personalize and facilitate your use of our services and products in order to provide better services.

Sharing of Personal Information

You hereby agree that your Personal Information may be shared to our affiliates or vendors for processing purposes as may be required in the maintenance and performance of its duties and responsibilities of our services, in accordance with applicable laws, rules and regulations. We may, as necessary, engage subcontractors or data processors in each case with respect to the purposes enumerated above. All data processing, subcontracting or data sharing agreements will be in accordance with the requirements under the Regulation No. 20/2016, or applicable laws and regulations as may be hereafter passed and implemented. To the extent that such processing, subcontracting, or sharing requires notice or consent, we will provide or request for such notice and/or consent, in each case, prior to any processing or sharing of your Personal Information (if applicable). Except as provided for herein, we will not provide any of your Personal Information to any third parties without your specific consent

Retention of your Personal Information

To the extent permitted under the law, the Personal Information will be retained by Phoenix for the period necessary to fulfill the purposes outlined in this Privacy Policy.

Security of your Personal Information

We value the Personal Information collected through our Site, and will take reasonable measures including administrative, physical and technical safeguards, to protect it from possible threats, both online and offline. However, due to the open nature of the Internet, we do not guarantee any unauthorized access by third parties and you are aware of this kind of situation. In the event that such information is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and where appropriate, notify the individual whose information may have been compromised and take other steps in accordance with the applicable laws or regulations. To the fullest extent permitted by law, we are not responsible and liable for any direct, indirect, consequential, or punitive damages, loss, and/or claims, that you may suffer due to any loss, unauthorized access, misuse, or alteration of any information you submit to a Site.

Confidentiality of Your Account

You shall be responsible for maintaining the confidentiality of your own account and password, as well as any and all applications submitted, obligations agreed to or entered into and all other activities that occur under the said account. You agree to immediately notify us of any unauthorized use or disclosure of your account or password, any unauthorized activities under your account or any other breach of security. We will not be liable for any loss that you may incur as a result of a third party’s use of your account or password, either with or without your knowledge, without fault or negligence on the part of us.

Transfer of Assets

During the course of our business, we may sell or purchase assets. If another entity acquires us or all or substantially all of our assets, Information that we have collected about you may be transferred to such entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. If any of the above has occurred, you agree to grant us your consent and a right for us to transfer it to third party without any further notification, to the extent permitted under the applicable laws and regulations.

Governing Law

Any reference to applicable laws and regulation under this Privacy Policy shall be interpreted as in accordance with provisions stated under the laws and regulations of the Republic of Indonesia.


If any term or provision of this Privacy Policy shall be held or declared to be invalid, illegal or unenforceable for any reason by any rule of law or public policy, such provision shall be severed to the extent invalid or unenforceable and the remaining provisions shall continue in full force and effect.

Contact Us

For any questions, concerns or clarifications about our Privacy Policy, we may be contacted through the customer support system at +62 853-3558-5355 and/or an email to